The Coaching Pocketbook (The Manager Series) by Ian Fleming

By Ian Fleming

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Learning the lessons from change, in particular, is a key skill for individuals, teams and organisations. Helping others to learn and learning ourselves is not the same as teaching and being taught. 54 COACHING SKILLS LEARNING TO LEARN Help people develop their learning skills by: ● Consciously recognising and looking for everyday opportunities to learn, eg: within the job, by taking on more and working with others ● Raising its importance within the organisation, eg: include ‘lessons learnt’ into appraisal discussions and on the agenda of meetings ● Creating a climate which supports and encourages individuals to learn from each other and from things that actually happen (this will save you time, money and effort and stop you making the same mistakes) ● Bearing in mind that you’re not trying to be a teacher, but someone who creates a situation in which others can learn 55 COACHING SKILLS LEARNING TO LEARN A coach needs to understand that effective learning only happens if people are able to: ● Involve themselves in actual experiences (an activist learning style where people are prepared to have a go) ● Stand back, observe and consider what’s happened (a style known as reflector) ● Create abstract concepts and generalisations as a result (theorists who try to understand why things are done in a particular way) ● Actively experiment and try out ideas (pragmatists who are interested in putting the learning into practice) Often because we learn best in a certain way, we assume that this will also work for others.

It is not simply about getting people to like you, but having the flexibility to behave in the same way as others. 40 COACHING SKILLS BUILDING RAPPORT People in rapport typically ‘match’ one another. What to do ☞ When coaching, try: - adopting the same posture and movements talking in the same tone and speed of voice mirroring the person’s breathing rate using the same type of language Don’t make it too obvious, as rapport that works is an unconscious process. You may be doing it anyway without being aware of it, as it happens quite naturally.

When coaching bear in mind that: ● ● All the levels influence each other; a shift in one affects what happens below it If you are trying to encourage people to change the way they think about themselves, this will often mean tackling the corresponding values, beliefs and behaviours ‘ ’ Don’t let what you can’t do interfere with what you can do 53 COACHING SKILLS LEARNING TO LEARN If coaching is about ‘turning the things people do into learning situations’ how do you get all parties to learn? Learning is about gaining knowledge or skill by study, experience, or being taught.

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